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Privacy Policy

  1. This is Hey Prins’ official online privacy policy. It applies to all personal information collected by Hey Prin. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.


We are committed to complying with thee General Data Protection Regulation (GDPR) governing privacy of personal information by businesses and to protecting and safeguarding your privacy when operating with us. Your personal information will never be disclosed to any third party unless we have your permission to do so, or as is otherwise required in section titled 'use of information collected and disclosure of personal information to others) of this privacy policy notice.


Collection of information

  1. Information provided to us by clients, customers, contractors and other third parties might be considered private or personal. This information may be essential to enable us to carry out our business and provide our services to you. We only collect information that is necessary for us to be able to perform our services to you.

  2. Personal information is collected from people in the following means by Hey Prin:

    • If you contact us we may keep a record of that correspondence

    • When you submit your email address to our online subscribing form

    • Completing consultation forms

    • Purchases

  3. At or before the time of the information being collected, we will take reasonable steps to ensure you are made of who we are, the fact that you can gain access to information we hold with regards to yourself, the purpose of the collection, the type of organisations that we may disclose information collected about you, any laws requiring the collection of the information and the consequences surrounding the information not being collected for both you as an individua and the business.

Use of information collected and disclosure of personal information to others

  1. We may use or disclose personal information held about an individual for the primary purpose for which it is collection (for example, provision of our services including administration of our services, notification to you about changes to our services, record keeping following termination of our services and technical maintenance.) we may also use such information for a purpose relation to the primary purpose of collection and for where it would be reasonably expected by you that we would use information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collecting the information.

  2. In addition we are permitted to use or disclose personal information help about you:

    1. Where you have consented to the use or disclosure

    2. Whereby we reasonably believe that the use or disclosure is necessary to lesson or prevent a serious, immediate threat to someone’s or the public’s health or safety

    3. Where we reasonably believe that the use or disclosure is necessary for the prevention, investigation, prosecution and punchishment of crimes or wrongdoings or in the preparation for, conduct of, proceedings before any court or tribunal by or on behalf of any enforcement body

    4. Where such disclosure is required under or authorised by law



  1. Our website may contain links to other websites and those third-party websites may collect information about you. We are not responsible for the privacy practices of other businesses or the content of the websites that are or may be linked to our website with or without our knowledge. Hey Prin encourages you to be aware of leaving the site and to read the privacy statements of each to ensure you are consenting to each individual’s privacy policies that will likely differ.


Security & Storage

  1. Hey Prin understands the importance of security of all information associated with our customers and contractors. We have security measures in place to protect against the loss, misuse an alteration of personal information under our control.

  2. Personal information is de-identified or destroyed securely when no longer required by us.

  3. We may retain the information that you provide including possibly your contact and card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure services in controlled facilities.

  4. Information stored within our computer system can only be accessed by those entrusted with authority and computer network password sanctions.

  5. No data transmission over the internet can be guaranteed to be 100% secure. As a result whilst we endeavour to protect the users personal information, Hey Prin cannot warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Hey Prin receives your information we make every effort to ensure its security on our systems.

  6. Ultimately you are solely responsible for keeping your passwords and/ or account information secret. Please be careful and responsible when using the internet.


Access to and correction of personal information


  1. We are committed to maintaining accurate, relevant and appropriate information about our customers and website users.

  2. As long as your request for your personal information is in accordance with the GDPR then we will give you access to that information.

  3. Inaccurate information will be corrected upon receiving this updated information. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

  4. If we refuse to provide you with access or correct the personal information held about you by us then we will provide our reasons for the refusal.



  1. If you have a complaint about our Privacy Policy or the collection of any personal information, use or disposal or destruction of your personal information then please direct your complaint to

  2. We will investigate your complaint and attempt to resolve any breach that might have occurred in the relation to the collection, use or destruction of personal information held by us about you in accordance with the GDPR. If you are not satisfied with the outcome of this procedure than you may request an independent person to investigate the complaint.


Changes to Privacy Policy

  1. If we change our Privacy Policy, it will be updated on our website so that users are always aware of the most relevant and up to date policy in place with regards to the collection of data, how it is used and the way in which it may be disclosed. As a result, please remember to refer back to this page on a regular basis to review any changes.


Contacting us

  1. If you require further information then please do not hesitate to contact us regarding our privacy policy on

  2. Should you wish to read more information on privacy legislation or the GDPR then please visit the Information Commissioner’s Office at



  1. You accept that your use of this site includes your acceptance of our Privacy Policy and the Terms of use.

Thank you

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